Degraded Service due to AWS outage

Incident Report for Truework

Resolved

This incident has been resolved.

Posted Nov 24, 2021 - 12:21 PST

Update

We're seeing recovery in our error rates, however, we'll continue monitoring until AWS closes their incident.

Posted Nov 24, 2021 - 12:00 PST

Monitoring

Due to an outage with our cloud services provider, certain operations, specifically the manipulation of PDFs, may be partially or completely unavailable. Other site functions remain operational.

Posted Nov 24, 2021 - 10:45 PST

This incident affected: Portal - Human Resources, Portal - Employees, Portal - Verifier, Truework API, and Main Website.