Elevated Error Rate / Increased Latency

Incident Report for Truework

Resolved

The incident has been resolved.
Posted Oct 16, 2023 - 10:29 PDT

Monitoring

We've identified the issue and it appears to be resolved. We will continue monitoring.
Posted Oct 16, 2023 - 08:55 PDT

Investigating

We're experiencing an elevated level of API errors and increased latency. We are currently looking into the issue.
Posted Oct 16, 2023 - 08:17 PDT
This incident affected: Portal - Human Resources, Portal - Employees, Portal - Verifier, and Truework API.