Elevated error rates during account authentication

Incident Report for Truework

Resolved

This incident is resolved.
Posted Jan 22, 2025 - 15:16 PST

Monitoring

The fix has deployed and the problem appears to be resolved. We will continue to monitor the situation and make sure that it's resolved.
Posted Jan 22, 2025 - 14:53 PST

Identified

We believe we've identified the issue and it should resolve itself shortly.
Posted Jan 22, 2025 - 14:45 PST

Investigating

We are currently investigating an issue occurring during account authentication. This incident impacts logins via SSO, OAuth, username/password, as well as encompass and empower transactions that authenticate on each request.
Posted Jan 22, 2025 - 14:41 PST
This incident affected: Portal - Human Resources, Portal - Employees, Portal - Verifier, and Encompass Integration.
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